Improve customer service and earn loyalty with Microsoft Dynamics 365 Customer Service from My Choice Software. Dynamics 365 Customer Service is an all-in-one software program that allows you to give your customers a unified experience across all communication channels for outstanding customer service and support. You’ll earn loyal customers while empowering your agents with the tools they need to do their best work.
Works Across All Communication Channels
If you offer customers multiple ways to get in touch, you need Dynamics 365 Customer Service. The software program gives your agents the tools they need to deliver personalized and consistent service whether customers call, email, chat or write-in. It’s even compatible with social media so you can offer a faster response and greater consistency to improve your public image.
When a customer makes contact, agents can bring up a 360-degree customer view to get deeper insights and to offer personalized service. Customers won’t have to repeat their problems and agents will be able to see any applicable account notes. This will streamline service and everyone will enjoy a better interaction. You can even customize the experience based on the customer’s past behaviors and interactions.
Most customers agree that being bounced between agents is one of the most frustrating experiences when contacting a company. The reason customers are transferred is usually because an agent doesn’t have the tools or authorization needed to proceed to the next level of engagement. Empower your agents by giving them the tools they need to satisfy your customers through a single user interface. Microsoft Dynamics 365 Customer Service collects tools, guidance and data in one convenient location so your agents will have everything they need to resolve issues quickly and deliver a more effective level of support.
The visual interface delivers information tailored to your agent’s specific role within the company, allowing them to handle cases faster and provide specialized levels of support. There’s even a speed resolution features that uses machine learning and analytics to determine the best course of action to satisfy the customer.
Shop with My Choice Software to get powerful Dynamics 365 Customer Service software at an affordable price. We carry business and enterprise editions in several licensing options so you can choose the software that’s right for your needs. Order now for the best prices and fastest shipping options.