Microsoft Dynamics Employee Self Service Government

Microsoft Dynamics Employee Self Service Government

MFR # 892-37D1DDD731AD |
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Microsoft Dynamics Employee Self Service Government
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Microsoft Dynamics Employee Self Service Government 

Microsoft Dynamics Employee Self-Service Microsoft Dynamics Employee Self Service is a cloud-based knowledge management solution that provides authoritative, accessible and consistent knowledge for all employees to address important and common employee needs and inquiries, for cross-organizational scenarios like Human Resources and IT helpdesk portals, or for role- or function-specific knowledge bases. With an effective knowledgebase, you can deliver the right answer, at the right time, across multiple channels including portals, devices, productivity tools and enterprise applications. This license is intended for employees submitting cases on their own behalf, for self-service as a support client, but does not grant rights to case management as a support agent on behalf of an end customer. A Microsoft Dynamics Employee Self-Service licensed user may access CRM data from online and on-premises Microsoft Dynamics CRM deployments. Capabilities vary by available functionality for a given Online or OnPremises deployment choice. Employee Self-Service knowledgebase capabilities require at least one user to be licensed with either Microsoft Dynamics CRM Online Professional, or Parature Enterprise if Parature is leveraged for the knowledgebase. Microsoft Dynamics Employee Self Service is not licensed for Microsoft Dynamics CRM’s user interface and users will not be provisioned as CRM users; access is only allowed via portal or another application.


Employee Self Service Rights

No Access to CRM User Interface for the following rights: User may read and write accounts and contacts. User may only create and read own cases as a support client, or initiate chat as a support client. Knowledge base is read-only

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