Microsoft Dynamics CRM Online Essential Faculty AcademicMFR # F0C-E30FB49DB4E6 Digital Download
Microsoft Dynamics CRM Online Essential Faculty Academic
Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.
Microsoft Dynamics CRM Essential is designed for organizational users who are not necessarily tied to sales, services, or marketing functions but still require specific access to activities management and feeds.
Experience intelligent customer engagement
Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible. With customer engagement by Microsoft, we help your company deliver exceptional customer experiences.
Personalize customer experiences
Engage customers at the right time, in the right place, in the right way throughout the journey.
Create proactive experiences
Determine the next best interaction with your customer based on insights.
Make customer engagement predictive
Leverage internal and external data to identify patterns and trends. Apply information to make recommendations or suggestions for how to optimize.
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