Microsoft Dynamics Employee Self ServiceEmpower your employees to achieve more with knowledge. Discover Employee Self-Service, a cloud-based knowledge management solution that provides authoritative and consistent answers—anytime, anywhere you work.
The challenge: Employees can’t find answers
By 2018, the ability to rapidly create and retrieve relevant content (knowledge)will be a key attribute of leading enterprises.
44% of the time, employees can't find the answers they seek.
61% of employees have to regularly search four or more systems for the knowledge they need.
40% of employees say productivity could increase 20-30% with effective knowledge management.
The solution: Employee Self-Service
Employee Self-Service increases employee productivityand engagement with easy access to consistent, organized knowledge.
Knowledge that empowers employees
Some of the biggest drains on employee productivity and engagement come from a lack of available knowledge. Whether you have an IT, HR, or customer service question, having to search multiple places or contact other employees wastes valuable time and effort.
Employee Self-Service is a knowledge management solution that provides a single source of knowledge for all your employees’ needs. It delivers the right answers, at the right time—across all portals, devices, productivity tools, and applications.
Knowledge in Office
You can empower every employee with the knowledge they need right in their everyday productivity tools. When you integrate knowledge directly into tools like Office 365, your employees can access the information while composing messages in Outlook or creating documents in Word.
With Employee Self-Service and Office 365, employees are more efficient and can deliver fast and consistent responses without having to switch between applications.
Knowledge anytime, everywhere
By implementing internal Self-Service Portals, you make your organizational knowledge available to all your employees—delivering consistent answers on any device across the world, with real-time, 24/7 access.
If the answer isn’t available, employees can easily escalate questions to assisted service via chat, forums, or by creating a ticket.
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