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Resolving Issues With 64-bit Error Messages

April 04, 2024

Ryan Farnsworth

Already Having 64-bit Software Installed

Encountering an error message stating that 64-bit software is already installed when attempting to install a Microsoft Office product is a common issue, often stemming from a previously installed trial version of Microsoft 365. Here's a guide to resolving this error and ensuring a smooth installation process.

Identifying the Source of the Error

Before proceeding with troubleshooting, it's essential to understand why you're encountering this error message. In most cases, it occurs when there's a conflict with a previously installed trial version of Microsoft 365, which includes 64-bit components.

There are typically two options when presented with this error:

1. Installing 64-bit Option

If the provided error presents an option to "Install 64-bit", selecting this option will install the 64-bit version of the product to match the existing format of the software on the computer.

2. No 64-bit Option

If the provided error does not present an option to install and only to close. This typically can happen when there is a conflicting version of the Office suite. This means that another software needs to be uninstalled before the installation can be completed. A common example involves Microsoft Office 365. This would lead to the following choices:

3. Installing Another Version

If installing another version of Microsoft Office it is recommended to uninstall the office 365 first to prevent any conflicts and being prompted with signing up for a subscription. 

  • Note: If still receiving errors after uninstalling Office 365 from Settings, May need to use Microsoft Office Scrubber Tool. See the following section on how to complete that: Microsoft Office Scrubber Tool

If installing Project / Visio and are only using Microsoft 365, then see the steps on how to install here: Visio/Project Standard/Professional Install Alongside 365

Smooth Installation, Exceptional Service

At My Choice Software, we understand the importance of smooth software installations and exceptional customer service. With our expertise in software solutions and dedication to customer satisfaction, we strive to provide the best possible experience for all your software needs. Contact us today to learn more about our services and how we can support your business's software needs.

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