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Exp 12/02

Office is taking long to install

If Office is taking too long to install, you may get this error message:

“Sorry it looks like you’re on a slow connection”

Even if you don’t get this message, you may want to try to cancel the installation and try some of these solutions.

  • Does Office hang or freeze at 90%?

  • If your Office installation hangs or freezes at around 90% complete, this could be because the Windows Installer is busy.

    •  Try to cancel the installation with Task Manager and try to install again. 

  • Restart your computer and check if Office installed

  • The Office installation may have completed. You can check to see after you restart your computer.

  • Use a wired connection

  • If Office did not install, try to reinstall after switching to a wired connection. This can help speed up the installation because a wired connection is usually faster than a wireless one

  • If you're on a slow internet connection, install Office using the offline installer

  • The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

  • Temporarily turn off antivirus software

  • After installation is complete, don’t forget to turn your antivirus software back on. 

  • Run online repair from Control Panel

    • Open Control Panel, and select Programs and Features.
    • In the Uninstall or change a program window, from the list find and select the Office product you're trying to install.
    • Tap or click Change, select Online Repair.

  • Remove and reinstall Office

  • Completely remove Office using the easy fix tool and then try reinstalling it.

    Questions? Contact Us

    Service Hotline

    Tel: 800-318-1439
    Fax: 800-307-1295

    Service Hours

    Monday-Thursday 5:00 am to 5:00 pm PT
    Friday 5:00 am to 4:00 pm PT


    23706 Birtcher Drive, Lake Forest, CA 92630
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