If you experience difficulties Activating your Software Online,
follow the steps below to
Activate your Software product by Telephone...
Start Office program to open the activation wizard.
Select: 'I want to activate the software by telephone'.
Select your county/region from the dropdown (ie. United States).
(This will prompt you with a (toll free) telephone number to call.)
Call the toll free number provided.
In the phone call, You will be prompted to
Enter the Installation ID code
provided by/in the installation wizard (note: Step 2 in the wizard).
You will be given/provided sets of numbers.
Enter number sets into the textBoxes.
After you have entered the number sets (provided by telephone activation) into the (text) boxes,
Hit 'Next' and then 'Finish'.
[Congratulations, you've successfully activated your product by telephone !]
(here is a link that may provide further solutions...